The rights described in this policy are in addition to the statutory rights to which you may be entitled under the Australian Consumer Law and other applicable Australian consumer protection laws and regulations.
Please note there may be limitations on your right to return and obtain a refund for products, however, these limits will always be subject to your statutory rights.
If you are not fully satisfied with your purchase, you can return your wines within 14 days of purchase for a full refund. Please email firstname.lastname@example.org to initiate the returns process.
Any unopened wine must be returned in original condition. For each wine you would like to return, you will need to refer to the item, a reason for return, and whether you’ve opened the bottle.
Once you’ve submitted your return request, you’ll receive an email confirmation with your return details. Our carrier will contact you within two (2) business days to arrange collection. If possible, please use the original packaging.
For further information please email email@example.com or call us at +61 (0) 419 126 290.
To avoid heat damage, Michael Hall Wines stores all wine in temperature and humidity controlled environments prior to it being shipped to you. To ensure your order reaches you in optimal condition, Michael Hall Wines will not ship orders when the Bureau of Meteorology is forecasting temperatures of 35°C, or more, at either the point of storage or in the delivery area.
Delivery will take 1-7 business days after the order has shipped at a flat rate of $20 per dozen.
Delivery lead times are estimated and cover only the metropolitan areas. Major metropolitan areas include: Adelaide, Brisbane, Canberra, Darwin, Hobart, Melbourne, Perth and Sydney.
Your order will be delivered by Fastway Couriers. Please notify us of any specific delivery instructions.
For orders shipped by our carriers to a residential or office address, deliveries are generally made between 9 am and 5 pm Monday to Friday only and exclude certain statutory holidays. Our carriers cannot make a call prior to delivery. The carrier may leave a calling card if you are not at home and you can then contact the carrier directly to schedule a new delivery appointment, or amend your delivery address.